Refund & Warranty Policy

 

🛍️ Exchange & Return Policy

At Kora X, we’re committed to providing high-quality sports t-shirts and phone cases that reflect your passion for the game.
Your satisfaction is our top priority, and we’ve designed a simple and clear policy for exchanges and returns.

🔄 Exchange Policy

You can request an exchange within 7 days of receiving your order in the following cases only:
✔ You received a damaged item or a printing/manufacturing defect.
✔ You received a different size or model than the one you ordered.

In these cases, the exchange will be completely free, including shipping costs.

💸 Return Policy

Since we use Cash on Delivery (COD) as our payment method, we do not offer cash refunds.
However, we can provide you with:
✔ A store credit of equal value to your order to use on a future purchase.
✔ Or an exchange for another item of your choice with the same value.

⚠️ Non-Returnable or Non-Exchangeable Cases:

❌ The item has been used or washed.
❌ The original packaging or tags have been removed.
❌ Custom-made products (such as personalized designs or printed names).
❌ More than 7 days have passed since the order was received.
❌ Change of mind about the design, color, or model after purchase.

🚚 How to Request an Exchange:

1- Contact us via WhatsApp or Email within 7 days of receiving your order.

2- Send your order number along with clear photos showing the issue.

3- We’ll review your request within 24 hours and send you the return/exchange instructions.

📩 Contact Us:

Thank you for choosingKora X❤️
Our goal is to make sure you receive your products in top quality and enjoy a truly sporty experience.